Frequently Asked Questions
Everything you need to know about shopping with Chatham, from shipping to style advice.
What is Chatham's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories and innerwear cannot be returned.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide tailored specifically to that garment. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your materials sustainably sourced?
At Chatham, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.